Shipping policy

Shipping Policy – SL8Store

Effective date: January 2026

1. Overview

SL8Store sells a mix of digital products, print-on-demand items, and physical goods. Shipping and delivery times vary depending on the type of product purchased.

This policy explains how and when your order will be delivered.

2. Digital Products (Downloads)

Digital products are delivered electronically.

  • Once your purchase is complete, you will receive an email containing a download link

  • In some cases, the download link may also be available via your order confirmation page

  • No physical shipping is involved

If you do not receive your download link, please check your spam or junk folder before contacting us.

3. Print-on-Demand Products

Print-on-demand items (such as clothing, glassware, or custom products) are produced and shipped directly by our third-party suppliers.

Please note:

  • These items are made to order

  • Production times may vary depending on the product and supplier

  • Shipping times are estimates and not guaranteed

Once your order has been dispatched, tracking details will be provided where available.

4. Physical Goods and Collectibles

Physical items, including collectibles and memorabilia, are shipped using trusted UK carriers such as Royal Mail or Evri.

  • All physical orders are securely packaged

  • Tracking is provided on eligible services

  • Dispatch times are shown on the product page or at checkout

We take care to package items safely to ensure they arrive in good condition.

5. Packaging

Where possible, we aim to reuse suitable packaging materials as part of our effort to reduce waste.

This means:

  • External packaging may show signs of reuse

  • All items remain securely protected internally

6. International Shipping and Import Charges

For orders shipped outside the UK:

  • Import VAT, customs duties, or handling fees may be charged on arrival

  • These charges vary by country

  • The customer is responsible for any import charges or taxes

SL8Store has no control over these fees and cannot advise on exact costs.

7. Delivery Issues

If your order:

  • Has not arrived within a reasonable timeframe

  • Appears lost in transit

  • Arrives damaged

Please contact us as soon as possible so we can investigate with the carrier or supplier.

8. Incorrect Shipping Information

It is the customer’s responsibility to ensure delivery details are correct at checkout.

SL8Store is not responsible for delays or losses caused by incorrect or incomplete address information.

9. Future Products

This shipping policy applies to any future products sold on SL8Store unless specific shipping terms are stated on the product page.

10. Contact Us

If you have any questions about shipping or delivery, please contact:

Email: scott@sl8store.com